The Opportunity
To increase broadband subscribers, ISPs must deliver seamless integration with disparate last-mile provider systems. The benefits of this level of connectivity are lower costs to service customers, coupled with the opportunity to provide the advanced services that are enabled by a broadband connection. Although the margins for broadband customers are currently lower than those of narrowband customers, effective integration - and new service offerings - ensure the relative contribution of broadband customers will continue to grow.

The Challenges
Offering broadband services is much more complex than traditional narrowband service, and requires ISPs to establish links with partners across three key dimensions: physical connectivity, logical connectivity and business process (see figure below).

Integrating with broadband providers is complicated by the fact that their systems are varied with often no standard message exchange requirements. Providers are also constantly updating and changing their business processes, message requirement and architectures, making maintenance a challenging component of any long-term solution. As a result, ensuring accurate serviceability information; integrated order placement; customer tracking and integrated customer care processes have proven difficult - and costly.

The Solution
We offer swift and seamless integration with a wide range of last mile providers. This enables efficient customer acquisition, rapid time to market, and an accurate and reliable customer experience. Key features of the DSL Service for ISPs include:
Direct and existing integration with availability/provisioning systems
Works within existing ISP OSS environment
Catalog management tools for normalizing data across providers
Supports ISP sales channels, including Web, retail, and CSRs
Leverages open standards (e.g., XML, Java) to ensure scalability and interoperability
Enables ISPs to maintain and control business relationships with key partners
Our existing integration and proven processes ensure that the Broadband can be deployed rapidly and cost effectively - dramatically increasing the scope of ISP sales initiatives, without driving costs.